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Robin Haynes to receive Outstanding Customer Service Award from College of Liberal Arts

CELEBRATIONS!!! On Tuesday, February 18th, Robin Haynes will receive the Outstanding Customer Service Award from the College of the Liberal Arts at Penn State. This award recognizes employees who provide exemplary service to “customers.” To anyone who has worked with Robin, the criteria (reproduced below) read like her biography. As the first person who communicates with most new faculty, as the person who helps us all navigate the requirements of employment (including preparing dossiers for annual review, promotion, and tenure), and as the person so many of us in CAS turn to for the “out-of-the-box” “what-do-I-do-about-this” sort of problems, many of in CAS have benefitted from Robin’s care for our well-being. The Department is delighted that the college has joined us in celebrating her outstanding qualities! Criteria for the Outstanding Customer Service Award: o Creates a welcoming environment for our customers o Consistently displays a positive attitude both in overall ability and communication as well as maintains a high level of professionalism at all times o Extremely conscientious in ensuring customers receive the guidance and answers they need in a timely and courteous manner o Continuously exceeds expectations when providing assistance to customers o Displays initiative and resourcefulness when troubleshooting problems and/or complaints o Takes ownership of problems and follows through until completion and/or resolution

CELEBRATIONS!!!

On Tuesday, February 18th, Robin Haynes will receive the Outstanding Customer Service Award from the College of the Liberal Arts at Penn State. This award recognizes employees who provide exemplary service to “customers.” To anyone who has worked with Robin, the criteria (reproduced below) read like her biography. As the first person who communicates with most new faculty, as the person who helps us all navigate the requirements of employment (including preparing dossiers for annual review, promotion, and tenure), and as the person so many of us in CAS turn to for the “out-of-the-box” “what-do-I-do-about-this” sort of problems, many of in CAS have benefited from Robin’s care for our well-being. The Department is delighted that the college has joined us in celebrating her outstanding qualities!

Criteria for the Outstanding Customer Service Award:

    • Creates a welcoming environment for our customers
    • Consistently displays a positive attitude both in overall ability and communication as well as maintains a high level of professionalism at all times
    • Extremely conscientious in ensuring customers receive the guidance and answers they need in a timely and courteous manner
    • Continuously exceeds expectations when providing assistance to customers
    • Displays initiative and resourcefulness when troubleshooting problems and/or complaints
    • Takes ownership of problems and follows through until completion and/or resolution